legal documents
These documents are updated quarterly. Please review frequently for updates.
Documents last updated: 04/2025
General terms and conditions applicable to all Provider products and Services.
Core managed services including monitoring, remote management, and help-desk.
Targeted response times depending on level of severity of an outage.
Description of managed services offered by Provider.
Terms and conditions for residential customers.
Notice of third-party service providers and waiver of claims.
Data security and privacy agreement including statutorily required terms.
